At High Hills Tours and Travels (“High Hills,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (highhills.co.in), book travel services, or otherwise interact with us.

1. Information We Collect

We may collect and process the following types of information:

Personal Information

• Name, address, contact number, and email address.

• Passport, visa, and travel documentation.

• Payment details (credit/debit card information, UPI, etc.), processed securely via payment gateway partners

Booking Data

• Information related to travel bookings, such as trip preferences, group member details, and past bookings.

Usage Data

• IP addresses, location data, browser type, referral source, and usage patterns collected through cookies or similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Bookings: Confirming reservations, issuing tickets, and making travel arrangements.

• Customer Support: Managing inquiries, troubleshooting, and providing itinerary updates.

• Communication: Sending booking confirmations, travel alerts, offers, newsletters, and promotional materials (you may opt out at any time).

• Payment Processing: Completing payments and refunds through secure, PCI-compliant channels.

• Legal Compliance: Satisfying legal, accounting, and regulatory requirements.

• Website Improvement: Analyzing website usage to enhance services and user experience.

3. Sharing Your Information

We will never sell your personal information. We may share it with:

• Trusted Partners: Airlines, hotels, transportation companies, insurance providers, and local guides solely for booking fulfillment.

• Service Providers: IT, payment processing, and marketing service vendors who support our operations and are obligated to protect your data.

• Legal and Regulatory Authorities: When required by law, court order, or as necessary to protect the rights, property, or safety of our business, our clients, or others.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted communications (SSL/TLS) between your browser and our website.

• Secure third-party payment processing.

• Limited access to personal data by authorized staff only.

5. Data Retention

We retain your personal data only as long as necessary for the above purposes, or as required by law. You may contact us to request deletion or correction of your data.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for marketing communications.

• Request restriction or object to certain processing.

• Lodge a complaint with regulatory authorities.

7. Cookies and Tracking Technologies

We use cookies and similar tools to improve website performance and personalize content. You may manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on this page and, where appropriate, notified to you via email.

10. Contact Us

For any privacy-related questions, to exercise your rights, or to make requests regarding your data, please contact:

High Hills Tours and Travels
HN3, Tetli Tal Path, Odalbakra, Kahilipara, Guwahati, Assam – 781019
Email: info@highhills.co.in | Phone: +91 8638908348

By using our website or making bookings with us, you accept and consent to this Privacy Policy.